cloudworx helps Salesforce teams automate multilingual work with DeepL—right inside Salesforce. Our solution connects DeepL’s translation quality to core experiences so service, sales, and operations can communicate in any language without switching tools or copying data.
How we work together: cloudworx provides a native integration that invokes the DeepL API from Flows, Apex, and Lightning Web Components. Users translate emails, cases, chats, Knowledge articles, notes, and custom object fields/attachments in place, keep language versions in sync, and trigger automations on create/update. Admins decide which data is sent to DeepL and when, define language pairs and formality, and optionally use glossaries to maintain brand terminology.
Typical use cases include real-time translation for case emails and live chat; Knowledge base localization at scale; translation of quotes and product descriptions; and bulk updates for records and attachments. Because everything runs inside Salesforce, agents stay focused, response times drop, and content quality becomes consistent across markets.
Architecture & governance: the integration is designed for security-minded teams. Calls to DeepL happen via API; you can scope fields precisely, redact sensitive parts before sending, and log translations for audit. The solution supports declarative setup (no-code Flow actions) and extensibility for developers through Apex and LWC, fitting your release and permission model.
Why DeepL + cloudworx: DeepL provides high-quality machine translation with features such as formality and glossaries; cloudworx brings Salesforce-native execution, admin-friendly controls, and implementation expertise. Together we enable multilingual operations with minimal change management: quick to deploy, easy to maintain, and built to scale across orgs and teams.
Getting started: we provide best-practice configuration, enablement for admins/agents, and optional customizations for complex workflows. Many customers begin with one use case (e.g., Service Cloud email) and expand to Knowledge and portals once value is proven—delivering measurable gains in agent productivity, customer satisfaction, and time-to-market for localized content.
In choosing to submit an enquiry form, we will share your response with the relevant partner to ensure you receive an appropriate response to your query. For more information on how we handle your personal data, please see our privacy notice in the "Resources" section below.